Mount Holly Municipal Utilities Authority
Job Posting – Customer Service Specialist
Position Summary
Under general supervision, the Customer Service Specialist serves as a primary point of contact for Authority customers and performs a variety of administrative functions supporting customer accounts, payments, records, and daily office operations.
Essential Duties and Responsibilities
- Provide professional customer service to residents, businesses, contractors, and municipal representatives.
- Process customer inquiries related to sewer service, billing, payments, and account information.
- Receive and process cash receipts, checks, electronic payments, and other customer transactions.
- Maintain customer account records and assist with account updates.
- Assist customers with billing questions and coordinate resolution of account issues.
- Process correspondence, forms, reports, and general office documentation.
- Assist with telephone, email, and walk-in customer communications.
- Provide administrative support to Authority staff and departments.
- Provide backup support for billing, accounting, sewer applications, and other administrative functions.
- Perform other related duties as assigned.
Knowledge, Skills, and Abilities
- Strong customer service and communication skills.
- Ability to handle financial transactions accurately.
- Ability to interact professionally with the public and Authority stakeholders.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced office environment.
Salary Range:
$50,000–$60,000 annually
Benefits:
Benefits include Medical, Prescription, Dental, Vision, PERS pension and short-term disability.
Application Submission: Candidates for this position must submit an application and their resume to the Authority’s Administration Director, Jennifer Rivera (jrivera@mhmua.com) prior to August 4, 2026. The application can be obtained from the Authority’s website at https://www.mhmua.com/forms. The Authority reserves the right to select a qualified candidate prior to the application deadline.
Why Join the Mount Holly Municipal Utilities Authority?
The Authority offers an opportunity to work in a professional public service environment supporting essential utility operations. Team members play an important role in serving the community while gaining exposure to a variety of administrative, financial, and customer service functions.
Note: The Mount Holly Municipal Utilities Authority is an equal opportunity employer